If the failure is minor, we will repair the item (or, at our discretion, we may replace the item) within a reasonable time. If there is a major failure with the item, you may choose a refund, exchange or repair. Where you believe an item is faulty, it may be necessary for us to send your goods to the manufacturer or their service agent for it to be assessed within a reasonable period of time. However the Australian Consumer Law does recognize that the relevant time period may vary by product (or service) depending on the nature of the goods (or service), the price paid and any representations made about the goods (or service). These rights are not impacted by the change of mind policy or limited by a defined time frame. If you believe an item is faulty, you may have rights to a remedy under the Australian Consumer Law. ![]() ![]() Products can not be returned or refunded if they have been damaged in any way by way of purchaser (user) error.ĭWAA Drone Operations Australia follows the following warranty flow chart process for all SwellPro Products sold on this site at the following link afterSaleProgress Some products cannot be returned and are clearly labelled on the product page of our shop, including when applicable. This warranty cover batteries that are purchased singly or with a corresponding product, Please see our special terms and conditions in relation to batteries and chargers sold on this site at this link Lipo Battery Safety A Must Read.įurthermore to our battery warranty we do not warranty batteries that have swollen up as this can only happen if the batteries have been subjected to misuse as explained in this link ĭrone Store Australia also do not warranty batteries that have not been stored correctly, what this means is when storing LiPo batteries the ideal voltage storage level is 50% if the batteries are stored completely empty or completely full this can affect the batteries performance and in most cases render the batteries unusable. All DJI and SwellPro products warranty must be registered on the corresponding manufactures website in order to validate the warranty and this is solely the responsibility of the purchaser.Īll batteries sold on this web site are covered by the manufacturers’ warranty only for a period of 3 ( Three) months only and are subject to the manufacturers’ terms and conditions of warranty only. Splash Drone, SwellPro, DJI and most other products sold on this site are covered by the original manufactures warranty and are subject to the original manufactures terms and conditions of warranty only and this is generally for 12 months. While DWAA Drone Operations will make every effort to assist our customers with any product issues that might arise some products we sell are covered only by the manufactures warranty.
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